Beverly Flaxington is a practice management consultant. She answers questions from advisors facing human resource issues. To submit yours, email us here.

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Dear Bev,

Just this past week I lost one of my long-term clients, who was with me for 15 years, over a political disagreement. We did not have a discussion or outright conflict. But he was angry that I live in a “socialist state” that is one of many destroying the country. He went on to criticize the delayed openings in our state, yell about the inflation that will be coming and then told me I didn’t even like Dr. Seuss! It was an hour-long conversation and I mostly listened. There was not much for me to say. He was so angry and agitated that I thought listening to him would be the best approach.

This is a man I’ve known for years and have enjoyed working with. There have been many times he has been concerned about the market or uptight about economic conditions. But this was like listening to someone I’ve never known before.

At the end of the call, he said he was moving everything to a large brokerage firm where they have conservative values. I sat at my desk after the call wondering if there was anything I could have done differently. I can’t change the location of my home or office and getting into a debate with him and using logic was not going to diffuse the situation. I thought it would add fuel to his fire.

Is there something I missed? Is there anything I should have done differently? In one sense I’m relieved I won’t have to be yelled at and criticized for things that are out of my control. But I hate to lose a decade-and-a-half-long client.

K.E