Beverly Flaxington is a practice management consultant. She answers questions from advisors facing human resource issues. To submit yours, email us here.

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Dear Bev,

We have a great team in our advisory firm here in the northeast. We work well together, have a lot of respect for one another, have defined roles and responsibilities and truly love our clients.

Lately I’ve noticed, in our virtual team meetings, a number of our engaged team members are not participating.

I reached out to a couple to make sure they are doing okay – we’ve had bouts of COVID run through a couple of team members’ families, so we are attuned to this. In both cases, the feedback was that team members are feeling tired of being virtual, of worrying about illness, of being asked to come on screen. They don’t have the normal energy or enthusiasm. I respect this because I often feel like this throughout the week, even weekends no longer charge my batteries the way they used to. While I respect it, it worries me. It diminishes the strength of who we are and how we have been successful operating together.

I know I can’t fix the things that I can’t control, but what can I or others on the team do?